we live our trottermundo philosophy
Since 2012 Ticotrotter is as a local brand part of the Trottermundo cooperation-system being an association of local based, German-speaking country experts. All local partners hold strictly on to a common philosophy that is based on the following basic points:
Honesty, Acknowledge ones own mistakes, non-bureaucratic, with heart, eco-friendly
Our honesty is reflected in our low-price transparency. Ticotrotter offers cheap, attractive prices but not at the expense of quality and service. We inform our customers about cheaper options in order to save some money in the total price of the tour (for example, cheaper flights or beach hotels). Honesty also implies a correct and fair treatment of our employees and partners (guides, hotels, car rental companies, transport services, etc).
Acknowledge ones own mistakes
We are a well-organized companywith long experience in tourism. Although our job is to do the very best we can, we are all humans and unfortunately we can make mistakes. Whenever this occurs, you can expect a sincere apology from our part as well as a prompt compensation.
Both internally and externally we avoid unnecessary processes and paperwork in order to speed things up and to keep our costs low, which is reflected in the prices of our products.
We, the team of Ticotrotter love our country and our job. Our customers can be sure that we always give our best to make your vacation unforgettable. We love the "Pura Vida" in Costa Rica!
For Ticotrotter the most important thing is to protect the environment and to act socially responsible, both in the choice of hotels and other service providers as well as during our daily work. We avoid as a principle to work with big hotel chains because of their genereally extern-based added value. Thus, the profit neither reaches the costa rican economy nor the local population. We book family-run lodges and boutique hotels, that employ local workers and where the revenue is re-invested in Costa Rica. We prefer to book hotels which are managed in a sustainable way. We think it's important that travelers not only get to know beaches and rainforests, but also Costa Rican people. Contact to the local population is the best way to really get to know a country and learn to love it.
Also, in the everyday work life we pay attention to a responsible use of resources. Waste prevention, waste seperation and recycling of our office supplies (toner cartridges, old electric devices, used paper etc.) have priority. Fair treatment and payment as well as flat hierarchies are the reason for our content employees at Ticotrotter.
An intact nature is vital for mankind and everybody should do one`s bit.
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